FAQs

Do you come to the house for a quote?

We can offer a estimate over the phone after asking a few questions and doing a short facetime. 

To get a more accurate quote we complete a survey of the job once you book a time slot for us to visit.

 

What happens if something goes wrong after you leave the house?

Here at Dr. Oz we pride ourselves on our excellent after care service, if there is any faults or issues once we leave the property we aim to resolve them quickly. 

Only the bottom of my radiator gets hot. What do I do?

If the heat is not dispersing through the whole radiator you may have locked air. You will need to release the trapped air this can be done by using a vent key 

Do you have a CRB Check?

Customer safety is our highest priority, here at Dr.Oz gas and Heating we ensure to have up to date CRB checks and you can request to see on arrival

How long do I have to decide after I get a quote?

Once a quote has been issues it is valid for 5 working days, after that point it can be subject to change due to parts.

How often do I need to get a Boiler Serviced?

You should Service your boiler once a year, this is to ensure the boiler runs efficiently and to extend the life expectancy of your heating system. Once you book a service with us we will send a reminder for when your next one is due.

I have a F code on my boiler can I call for free advice?

We are happy to chat to you if you have any concerns over you boiler, even if we didn't fit it we can still come and repair the boiler for you and offer advice over the phone

Do I get warranty on new boilers

We always offer Warranty on new boilers, being a Vaillant Specialist we are qualified to give extended warranty on all new Vaillant boilers fitted. So that's extra peace of mind

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